It is surprising how many people and businesses lack basic customer service skills. Customers are the lifeblood of every business and should be cherished and nurtured so you can get repeat sales and referrals. This is the cheapest form of marketing.
When it comes to dealing with customers, there are a few simple things that everyone on the business should follow :
Treat everyone with respect and never talk down to your customer - regardless of gender, age, ethnicity, etc.
If you say you are going to do something on a certain day or time, then do it, or contact the customer and let them know you cannot meet the deadline.
Be interested in the products and services you are selling. If you are not, then how can you expect your customer to be.
Give all customers the same level of attention and interest regardless of the size of the sale. A satisfied customer making a small value purchase today may make a large value purchase tomorrow.
Through our STAR Program we can help your business to evaluate and develop its policies and procedures so that you can avoid losing sales and customers.
Author: Trevor Huett