Business Process Innovation
Do you ever ask yourself the following questions when working in your business?
“There has to be an easier way to do this!”
“This process seems inefficient, but I don’t have the time to change it”
“Why am I am doing this?”
“If I stopped doing this would anyone notice!”
“I don’t know how to do this, and I don’t have anyone to ask”If you said "Yes" to one or more of these, then it is time you thought about introducing Business Process Innovation (BPI) into your business.Simply put, the purpose of BPI is to embed business efficiency across people, processes, and technologies so they all work in a consistent and coordinated manner – all of the time.Implementing BPI into your business will bring cost saving benefits, and ultimately help you to serve your customers better.
The benefits of BPI
- Ensure consistency of operation across the business
- Make staff more accountable for their actions
- Mitigate business risk
- Protect and secure the IP of the business
- Improve the management of the business
- Eliminate time and cost wastage
- Ensure integration of processes across the business
- Improve your customer service
- Grows the value of your business
If you wish to maximise the benefits of BPI in your business, then you must approach your implementation project in a methodical and objective manner.
Pulling together all of the existing information about the existing policies and procedures. Building a library of forms and documents etc. What is their purpose, who uses them, what happens to the recorded information. Is the information recorded in a computer system?
Meet with each team to review current policies and procedures and how they currently operate.
Meet with each team member to review their role in operating processes and their understanding of the organisation's polices.
Document all of the above information into a logical form that fully explains the current state.
Review the documentation and information gathered with management.
Agree next steps with management regarding the "why, who, what, when and how" of proposed changes.
Implement the changes agreed at the planning stage. Meet with Management to review progress and provide feedback.
This is a significant project for a business and it pays to do it properly. Using an external Project Manager who will be objective and will be focused on completing each stage of the project will ensure the project is completed in a timely manner and will achieve expected benefits.