Call: +64 21 996 441

Business Process Innovation

It is often said that our daily work is made up of “10% inspiration and 90% perspiration”!

With this in mind it makes sense the 90% of our work that is done day in and day out is performed as efficiently and effectively as possible.

Procedures and processes often grow organically in a business depending on who is doing the work and what their own requirements are.  Such processes can get handed down from one staff member to another without any real consideration of what the business actually needs to achieve its strategic objectives.

Do you ever ask yourself the following questions when working in your business?

“There has to be an easier way to do this!”

“This process seems inefficient, but I don’t have the time to change it”

“Why am I am doing this?”

“If I stopped doing this would anyone notice!”

“I don’t know how to do this, and I don’t have anyone to ask”

If you said "Yes" to one or more of these, then you should introduce Business Process Innovation (BPI) into your business.

Simply put, the purpose of BPI is to embed business efficiency across people, processes, and technologies so they all work in a consistent and coordinated manner – all of the time.

Implementing BPI into your business will bring cost saving benefits, add value to your business, and ultimately help you to serve your customers better.

The benefits of BPI

  • Ensure consistency of operation across the business
  • Make staff more accountable for their actions
  • Mitigate business risk
  • Protect and secure the IP of the business
  • Improve the management of the business
  • Eliminate time and cost wastage
  • Ensure integration of processes across the business
  • Improve your customer service
  • Grows the value of your business

If you wish to maximise the benefits of BPI in your business, then you must approach your implementation project in a methodical and objective manner.

Information Gathering

Pulling together all of the existing information about the existing policies and procedures.  Building a library of forms and documents etc.  What is their purpose, who uses them, what happens to the recorded information.  Is the information  recorded in a computer system?

Workshop meeting

Meet with each team to review current policies and procedures and how they currently operate.

Follow-up Interviews

Meet with each team member to review their role in operating processes and their understanding of the organisation's polices.


Document all of the above information into a logical form that fully explains the current state.


Review the documentation and information gathered with management.


Agree next steps with management regarding the "why, who, what, when and how" of proposed changes.


Implement the changes agreed at the planning stage.  Meet with Management to review progress and provide feedback.

This is a significant project for a business and it pays to do it properly.  Using an external Project Manager who will be objective and focused on completing each stage of the project will ensure it is is completed on time and with the expected benefits.

Contact us now to discuss how Empower could help you reap the benefits of BPI!

As part of your project, we strongly recommend you implement software that you can use to store your valuable business knowledge and turn your static documents into Active Workflows that will drive your business operations.  Ask us for a free demonstration of our preferred software solution, Process.St.

BPI is an investment in your business that will reap financial rewards for years to come - everyday!